Terms and Conditions mae445 —
Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and mae445 ("Platform", "We"). This document governs all use of the website, mobile app, and all services provided by mae445.

By accessing our website, registering an account, making a deposit, or using any of the games we offer, you expressly acknowledge that you have read, understood, and agree to comply with all Terms and Conditions stated herein, including Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

2Member Eligibility

To use the mae445 platform, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of registration.
• Not a citizen or resident of any jurisdiction that prohibits online gambling activities.
• Never been declared bankrupt or undergoing asset dissolution proceedings.
• Not currently serving a self-exclusion period from the mae445 platform or any other gaming platform.
• Acting on your own behalf and not as an agent or representative of any third party.

3Account Registration

Each individual is only permitted to hold one (1) account only at mae445. Multiple accounts are strictly prohibited and may result in the closure of all associated accounts without refund of any balance.

During the registration process, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. mae445 will conduct an identity verification process (KYC — Know Your Customer) before approving any withdrawal. Documents that may be requested include a national ID, passport, or supporting financial documents.

4Deposits & Withdrawals

Mae445 supports a wide range of secure and trusted payment methods for the convenience of members in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and online bank transfers via Maybank2u, CIMB Clicks, and more.

• Minimum deposit: RM 30 per transaction.
• Minimum withdrawal: RM 50 per transaction.
• Deposit processing time: Instant to 5 minutes.
• Withdrawal processing time: 15 minutes to 24 hours depending on the selected method.
• All deposits and withdrawals must use a payment method registered under the same name as the mae445 account.
• Mae445 reserves the right to request additional verification documents before approving a withdrawal for security purposes.

We do not charge any processing fees on standard deposits or withdrawals. However, your payment provider may impose their own charges beyond mae445's control.

5Bonuses & Promotions

Mae445 offers a variety of bonuses and promotions from time to time to reward both new and loyal members. Each bonus is subject to wagering requirements as specifically stated in its respective promotion terms.

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• Bonuses may not be converted to cash until the specified wagering requirements have been met in full.
• Mae445 reserves the right to void bonuses and bonus-derived wins if promotion abuse is detected.
• Stacking multiple bonuses simultaneously is not permitted unless explicitly stated in the promotion terms.
• The validity period for each bonus is stated in its respective promotion terms; expired bonuses will lapse automatically.

6Game Rules

All games at mae445 — including Sports, Slots, Casino, Live Casino, and Bingo — are operated using Random Number Generator (RNG) technology independently verified by internationally recognised testing bodies. This ensures every game outcome is completely random and fair for all players.

• Game results recorded by the mae445 system are final and cannot be disputed.
• In the event of a technical disruption during gameplay, mae445 reserves the right to void the affected round and return the wager to the member.
• Wins resulting from technical errors, software bugs, or system faults will not be paid out and the relevant transactions will be voided.
• For Live Casino games, the outcome delivered by the dealer is final as recorded by the system.

7Prohibited Conduct

Mae445 members are strictly prohibited from engaging in any of the following:

• Using automated software, bots, scripts, or any other technology to access or play on the platform without authorization.
• Sharing your account with another individual or transferring your account to a third party.
• Exploiting any bugs, system vulnerabilities, or technical errors for personal gain.
• Engaging in any form of money laundering or fraudulent activity through the mae445 platform.
• Opening an account using a false identity or another person's identity without authorisation.
• Colluding or conspiring with other players to gain an unfair advantage (collusion).
• Abusing the bonus or promotion system in any way not intended by mae445.

8Account Closure

By Member: You may close your account at any time by contacting the mae445 customer support team via live chat. Prior to closure, any eligible balance will be processed for withdrawal subject to the applicable terms.

By mae445: We reserve the right to suspend or close any member's account without prior notice if:

• There is suspicion of fraud, money laundering, or other illegal activity.
• The member breaches any provision of these Terms and Conditions.
• Instructions received from the relevant authorities to do so.
• Account inactive for more than 12 consecutive months.

9Limitation of Liability

To the extent permitted by applicable law, mae445 shall not be liable for any indirect, consequential, special, or punitive losses or damages arising from your use of our platform, including but not limited to loss of profits, loss of data, or business interruption.

Mae445 makes no guarantee that the platform will always be available without interruption. Scheduled maintenance and system updates may temporarily render the platform inaccessible, and we will endeavour to provide advance notice where possible.

10Amendment of Terms

Mae445 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the mae445 platform after any amendments are published will be deemed your acceptance of the revised terms.

11Governing Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the mae445 platform. Any dispute arising from or related to these Terms and Conditions shall first be resolved through voluntary negotiation. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with the prescribed rules.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Email: [email protected] (displayed as text only)
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

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